J&R Mechanical Logo

PRIVACY POLICY

Last Updated: 13 February 2026

This Privacy Policy explains how J&R Mechanical Services (referred to as J&R, we, us, or our) collects, uses, stores, and protects personal information when you use our website, contact us, or book mechanical services in South Africa.

We process personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA), and where applicable, the Promotion of Access to Information Act, 2 of 2000 (PAIA).

1. Responsible Party and Contact Details

Responsible party: J&R Mechanical Services

Service email: service@jandrmech.co.za

Service phone / WhatsApp: +27 82 336 7000

2. Information We Collect

Depending on how you engage with us, we may collect:

  • Identity and contact information, such as name, phone number, and email address.
  • Vehicle and technical information, such as make, model, registration details, VIN, and fault history.
  • Service records, quotations, invoices, and payment-related records.
  • Communications and correspondence with us by form, phone, WhatsApp, or email.
  • Limited website usage information such as IP address, browser type, and visit logs.

3. Why We Process Personal Information

We process personal information only where there is a lawful reason to do so, including:

  • To perform a contract or pre-contract steps, such as quotes, bookings, and repairs.
  • To meet legal and regulatory duties, including accounting and tax obligations.
  • To pursue legitimate operational interests, such as workshop planning and fraud prevention.
  • With consent, where consent is required by law (for example, certain direct marketing scenarios).

4. How We Use Your Information

We use personal information to:

  • Book and manage services, diagnostics, and repairs.
  • Communicate about job status, approvals, and delivery timelines.
  • Issue invoices, receipts, and service history records.
  • Respond to support requests, complaints, and warranty queries.
  • Improve workshop quality, operations, and customer experience.

5. Direct Marketing

We may send service reminders, promotions, or operational updates where permitted by law. You can opt out of non-essential marketing at any time by using unsubscribe options or contacting us directly.

6. Sharing with Third Parties

We do not sell personal information. We may share limited personal information with:

  • Parts suppliers and technical partners where needed to complete your service.
  • Payment, accounting, and IT service providers acting under confidentiality obligations.
  • Professional advisers and authorities where disclosure is required by law.

Where service providers process data on our behalf, they do so under instructions and security controls.

7. Data Retention

We keep personal information only as long as reasonably necessary for service delivery, recordkeeping, legal compliance, dispute handling, and lawful business purposes. Once no longer needed, records are securely deleted, anonymised, or destroyed.

8. Security Measures and Incident Response

We implement appropriate technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, and unlawful disclosure. If a security compromise occurs, we will respond in line with POPIA requirements, including notifications where legally required.

9. Your POPIA Rights

Subject to applicable law, you may request:

  • Confirmation of whether we hold your personal information.
  • Access to personal information records we hold about you.
  • Correction, deletion, or destruction of inaccurate or excessive information.
  • Objection to certain processing, including direct marketing in some cases.
  • Restriction of use where a legal basis applies.

To exercise rights, email service@jandrmech.co.za. We may request proof of identity before processing your request.

10. Complaints

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa):

11. Cookies and Website Data

Our website may use essential technical cookies and standard analytics logs to improve functionality and performance. We do not knowingly use this website to profile users for high-risk automated decisions.

12. Children

Our services are intended for adults and business customers. We do not knowingly collect personal information directly from children without appropriate legal basis and authorisation.

13. Policy Updates

We may update this policy from time to time to reflect legal, operational, or service changes. The latest version is always published on this page with the updated date.